General Office Procedure Courses
|General Office Procedures|
The emphasis of this course is on developing an understanding of the computer-related skills required for office administrative tasks. Students learn practical interaction with disks, files, troubleshooting, installation and set-up of software applications. Assignments will provide the student with a working knowledge of the Microsoft Office software suite. Students will learn general office skills and the use of various office machines, including set-up. Students will learn appropriate telephone etiquette and skills, including how to answer multiple telephone lines and route calls. This course also includes mail handling procedures: processing, sorting, distribution and use of a postage meter.